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Tourist
Posts: 5

My go pro says it has no media on it ,but If I connect through the app it shows that there is media.

[ New ]
Hello , I wondered if you could help me. I have a GoPro hero 7 white and if I go into the GoPro app and connect to the camera , when I press view media on camera , it shows the photos and videos perfectly fine. However if I don’t connect to the go pro app and just view media on the actual camera it comes up with an alert saying that there is no media. I wondered if you could help or advice me on what to do . Thanks
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Accepted Solutions
Tourist
Posts: 5

Re: My go pro says it has no media on it ,but If I connect through the app it shows that there is...

[ New ]
Hello @jayr3438 , I’ve managed to sort my issue to my GoPro , the SD card in there was low on storage, so I’d transferred all the footage to my computer but when I took a photo because it was low on storage it wouldn’t save it . Therefore coming up with the no media error as the media I took could not be stored , thank you for helping me 👍

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GoPro
Posts: 6,097

Re: My go pro says it has no media on it ,but If I connect through the app it shows that there is...

[ New ]

Hi @superexper434,

 

Probably you already transffered your file to the app and the original file is no longer on the camera. 

 

If you could send a screenshot or a video that would really help us.

 

 

Thanks!

-Jay

Tourist
Posts: 5

Re: My go pro says it has no media on it ,but If I connect through the app it shows that there is...

[ New ]
I’ve transferred some of the photos and video from the camera onto my phone from downloading them on the app and then adding to my camera roll , however there is still some videos and photos on there which I can only see on the go pro app when I connect to the camera and view media . But if I manually swipe up on the camera to view the media it doesn’t show anything , whereas it shows all of the un downloaded videos and photos on the app when I connect. I’ve linked a photo of what it says when I swipe up on the camera to view media and this is the alert which I’m talking about. Thanks
341166C2-46FF-4C73-A0F3-295A61C6B886.png
Tourist
Posts: 5

Re: My go pro says it has no media on it ,but If I connect through the app it shows that there is...

[ New ]
Hello @jayr3438,
I’ve transferred some of the photos and video from the camera onto my phone from downloading them on the app and then adding to my camera roll , however there is still some videos and photos on there which I can only see on the go pro app when I connect to the camera and view media . But if I manually swipe up on the camera to view the media it doesn’t show anything , whereas it shows all of the un downloaded videos and photos on the app when I connect. I’ve linked a photo of what it says when I swipe up on the camera to view media and this is the alert which I’m talking about. Thanks
image.jpg
GoPro
Posts: 6,097

Re: My go pro says it has no media on it ,but If I connect through the app it shows that there is...

[ New ]

Hi @superexper434,

 

Can you please check if you can see those files when your SD card is directly connected to your computer?

I mean use an SD card adapter to connect your SD card directly to your computer. 

 

 

 

-Jay

Tourist
Posts: 5

Re: My go pro says it has no media on it ,but If I connect through the app it shows that there is...

[ New ]
@jayr3438

Ok will do , I’ll try that and then if it still doesn’t work I will message back another time. Thank you for helping me though, much appreciated
Tourist
Posts: 5

Re: My go pro says it has no media on it ,but If I connect through the app it shows that there is...

[ New ]
Hello @jayr3438 , I’ve managed to sort my issue to my GoPro , the SD card in there was low on storage, so I’d transferred all the footage to my computer but when I took a photo because it was low on storage it wouldn’t save it . Therefore coming up with the no media error as the media I took could not be stored , thank you for helping me 👍