Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

My go pro hero5 won’t switch on after trying to install an update through the go pro app

My go pro hero5 won’t switch on after trying to install an update through the gopro app - I have tried to restart it by holding down the mode button, I’ve tried charging it and ive tried taking the sd card out but nothing’s happening - how to I fix this?

Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: My go pro hero5 won’t switch on after trying to install an update through the go pro app

Hey @fastmesa1261,

 

If you are still having trouble with that camera give these steps a go:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/HERO5-Black-Will-Not-Power-On

 

I would then try to run a manual update. Follow the link below and select update your camera manually:

 

https://gopro.com/update/hero5

 

Cheers,

Ryan

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: My go pro hero5 won’t switch on after trying to install an update through the go pro app

Hey @fastmesa1261,

 

If you are still having trouble with that camera give these steps a go:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/HERO5-Black-Will-Not-Power-On

 

I would then try to run a manual update. Follow the link below and select update your camera manually:

 

https://gopro.com/update/hero5

 

Cheers,

Ryan