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Reply
Sightseer
Posts: 2

My brand new Hero 7 Black battery is discharging overnight even though it's been switched off

 
GoPro
Posts: 10,254

Re: My brand new Hero 7 Black battery is discharging overnight even though it's been switched off

Hi @sunnycliff17273

 

Do you have voice control on?

Do you have Wi-Fi on?

Does the battery drain even if it’s removed from the camera?

How are you charging the battery? Is it via charging adapter or USB port?

Do you have the latest firmware installed?

 

Thanks!

Ej

Highlighted
Sightseer
Posts: 2

Re: My brand new Hero 7 Black battery is discharging overnight even though it's been switched off

Hi Ej
Thanks for the quick reply.
I have manually installed the latest firmware.
Voice control is off.
Wi-Fi is on.
The battery doesn't drain when it's removed from the camera.
The battery has been charged via a USB adapter plugged into the mains and it charges to 100%.
Regards,
Bt
GoPro
Posts: 10,254

Re: My brand new Hero 7 Black battery is discharging overnight even though it's been switched off

Thanks for getting back to us with the requested information @sunnycliff17273

 

Please reach out to our Support Team to move forward with this concern. https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.

 

Regards,

Ej