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Tourist
Posts: 4
Accepted Solution

My Remo doesn't hear me ! HELP !

[ Edited ]

My Remo is connected to my Hero 6 Black, both physical boutons work great, but the gogro doesn't hear me, no vocal control is working through Remo.

I've restet the Remo, nothing change.

The vocal control of the Gorpo 6 Black is working though.


Accepted Solutions
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GoPro
Posts: 13,878

Re: My Remo doesn't hear me ! HELP !

 

Hi @flog66

 

Thank you for the information.

If this is a recent purchase, you may refer to the same store/channel for the exchange process.

 

You can also get in touch with our Support Team to move forward with this concern.

They are available via phone or chat.
https://gopro.com/help/ContactUs

 

Regards,

Ej

View solution in original post


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Highlighted
GoPro
Posts: 13,878

Re: My Remo doesn't hear me ! HELP !

 

Hi @flog66

 

I am sorry for any troubles caused.

How long have you had the Remo? Is it just the first time this happened?

Here are some troubleshooting steps:

 

  • Ensure that the camera has the latest firmware. https://gopro.com/update/hero6
  • Confirm the voice command language you have selected on camera
  • Speak the commands exactly as they are written here.
  • Speak clearly and fluidly, do not pause between any word in the command string.
  • Environmental sounds could impact performance of voice commands
  • Higher pitched tones and voices might impact performance of voice commands (a.k.a not all children's voices will work)
  • Be sure Remo is ON and is connected to camera

Just a tip: as much as possible, do not let the Remo run out of charge.

 

Let us know how it goes.

 

Regards,

Ej

Highlighted
Tourist
Posts: 4

Re: My Remo doesn't hear me ! HELP !

[ Edited ]

- First time, yes.

- Camera and Remo are up to date.

- It's in french, like I said, the voice control of the camera is working great.

- Again if it's working with the camera, I think it should work on the Remo.

- No environmental sound here.

- I'm an adult with normal tone, no child is using this.

- Like I said, the capture bouton on the Remo is working great, so it is connected correctely, I've even tried several time to reset the Remo.

- Remo is fully charged.


Highlighted
GoPro
Posts: 13,878

Re: My Remo doesn't hear me ! HELP !

 

Hi @flog66

 

Thank you for the information.

If this is a recent purchase, you may refer to the same store/channel for the exchange process.

 

You can also get in touch with our Support Team to move forward with this concern.

They are available via phone or chat.
https://gopro.com/help/ContactUs

 

Regards,

Ej

Highlighted
Tourist
Posts: 4

Re: My Remo doesn't hear me ! HELP !

[ Edited ]

Ok, the french Gopro phone assistance, has helped me.

The gopro REMO, worked in English language only, even with french selected in the Gopro 6 Black.

They help me to do an manual update with downloaded files.

Now the REMO understrand the french vocal commands.

[solved]

Highlighted
Tourist
Posts: 4

Re: My Remo doesn't hear me ! HELP !

[ Edited ]

Here the link about manual download: (You also may need to change your language from the website.)
https://gopro.com/update


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