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Hiker
Posts: 10
Accepted Solution

My Hero8 won't connect to pc

Hello, when i connect camera to PC it is charging normally. Then when i turn i, on camera it says usb connected but nothing happens. I can't copy my files from camera and it won't even update. If i want to copy my files i have to always take SD card from camera and plug it in to PC. When i connect camera to pc it should automaticaly start GoPro Quik but it won't.


Accepted Solutions
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Tourist
Posts: 3

Re: My Hero8 won't connect to pc

[ Edited ]

ISSUE FIXED!!!

Bought a new USB 3.1 cable and works great now. The cable that came with the GoPro 8 is not a USB 3.0 cable.

Here is what I ordered.From Amazon.

USB C 3.1 Gen 2 to USB A Data Cable, 3.3 ft CONMDEX USB Type C Fast Charging & SuperSpeed Data Cord, Designed for Android auto USB-C M.2 SSD Enclosure and Other High Speed USB Devices

View solution in original post


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GoPro
Posts: 6,097

Re: My Hero8 won't connect to pc

Hi @miroslavm10368,

 

Please check your cable first or try to use other computer. 

 

You may also uninstall the USB driver then reinstall it by connecting your camera after removing the driver. 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

You may also watch this video if your camera appears as MTP device: https://www.youtube.com/watch?v=uem6BbNEj-I

 

 

Regards,

-Jay

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Hiker
Posts: 10

Re: My Hero8 won't connect to pc

Hi, my camera won't even appear as any device.

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GoPro
Posts: 6,097

Re: My Hero8 won't connect to pc

Have you tried using other computer @miroslavm10368

 

If you already did then you might have a defective cable. 

 

 

 

-Jay

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Hiker
Posts: 10

Re: My Hero8 won't connect to pc

Right now i have no acces to another computer. I will update info when i will be able to try it.

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GoPro
Posts: 6,097

Re: My Hero8 won't connect to pc

Thanks @miroslavm10368,

 

You may also try to contact GoPro customer support.

Check if they have other solution for that.

 

https://gopro.com/help/ContactUs

 

 

 

Regards,

-Jay

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Hiker
Posts: 10

Re: My Hero8 won't connect to pc

I tried another cable but the problem persists.

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GoPro
Posts: 6,097

Re: My Hero8 won't connect to pc

Got it @miroslavm10368

 

Please contact GoPro customer support. 

 

-Jay