06-03-2019 01:06 AM
06-03-2019 05:01 AM
Your warranty Period 1 or 2 year?
If you are under two years. call or chat to GoPro. sounds like the store warranty was for sales, or the camera we do not know how your store handles that? http://www.gopro.com/contactus
wifi will beed to be set up each time. my suggestions get to gopro on this.
06-03-2019 09:14 AM
You may also try these steps:
1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.
Let us know how it goes.
06-04-2019 09:21 PM
I have a similar problem. Screen works most of the time but goes black after power reset. Wifi is always not ready. Blue light constantly flashing. Can't connect. Camera name has been erased.
I have tried all the suggestions multiple times. Factory reset. Manual update, Power reset holding mode button down 10 seconds. Formatting SD card etc etc.
Really horrible product and support. My guess is there needs to be a bug fix. Last software update was 2017.
06-06-2019 01:05 AM
Hello @m00ndoggy. We appreciate you going through the recommended troubleshooting steps. If you haven't yet, please get in touch with our Support team for further assistance on this matter. You may reach them by phone or chat through https://gopro.com/help/ContactUs . You may direct them to this thread so you do not have to go through the same steps that you have already performed. Thanks!
06-06-2019 02:36 AM
06-06-2019 04:19 AM
Stores today have advanced with a Technical shop. they will offer services, and may apply fees. on certain services and all. You may visit the store you purchased for those details. a good example is BestBuy called the Geek squad.. If they can not figure it out, off it goes to GoPro.com and when the Geek squad gets it back they call you....
You do need to reach out to a Rep at gopro and see tehir Options.
06-06-2019 06:18 AM