06-06-2019 06:25 AM
Hello @marcelinoz45. Sorry to hear about the trouble with your camera. We appreciate you going through the recommended troubleshooting steps. Since the issue persists, the next step would be to engage our Support team. Although we do not have service or repair centers, you can get in touch with the team directly by phone or chat through https://gopro.com/help/ContactUs . One of our representatives will be glad to assist you. Best regards!