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Sightseer
Posts: 1
Accepted Solution

My Hero5 Black was stolen. I got it with the Karma, is there a way to recover the serial?

I'm wondering if there is some sort of batch serial number for the Karma bundles? if not, is there a way I find it without the camera? 


Accepted Solutions
GoPro Community Manager
Posts: 7,022

Re: My Hero5 Black was stolen. I got it with the Karma, is there a way to recover the serial?

@gradyvds - If you've ever done a manual update on your camera, it's possible that your computer will know your serial number and auto-fill the serial number. Please head over to the manual update page at https://gopro.com/update/hero5 and see if that works.

 

If not, the serial number will be on the box if you still have that. If not, it may be on your receipt or possibly on your credit card statement.

 

Jeff

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All Replies
GoPro Community Manager
Posts: 7,022

Re: My Hero5 Black was stolen. I got it with the Karma, is there a way to recover the serial?

@gradyvds - If you've ever done a manual update on your camera, it's possible that your computer will know your serial number and auto-fill the serial number. Please head over to the manual update page at https://gopro.com/update/hero5 and see if that works.

 

If not, the serial number will be on the box if you still have that. If not, it may be on your receipt or possibly on your credit card statement.

 

Jeff