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Sightseer
Posts: 1

My Hero4 random switching off

[ New ]

My Hero 4 silver has started to not work i have had the camera 3 years and it has started to no longer stay on for longer than 5 seconds. i have tried replacing the batterery and making sure it is fully charged, however doesnt want to work still. i have updated to V5.00 software. 


Accepted Solutions
GoPro
Posts: 25,194

Re: My Hero4 random switching off

[ New ]

 

Hi @liamh23

 

Take the battery out then plug the camera to a power outlet.

If the same happens, then the issue can be on the unit itself.

 

Reach out to our Support Team to check on your options.

You can contact them via phone or chat.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 25,194

Re: My Hero4 random switching off

[ New ]

 

Hi @liamh23

 

Take the battery out then plug the camera to a power outlet.

If the same happens, then the issue can be on the unit itself.

 

Reach out to our Support Team to check on your options.

You can contact them via phone or chat.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej