09-23-2020 10:52 AM
My Hero 9 purchase was not presented to me as a "pre-order". When will the order be processed?[ New ]
It's been a full week since I order the 9. The status is still "We've received your order and it's being processed right now". It was an order, not a "pre-order". The delay is really bad form. When will these orders be filled?
09-23-2020 12:39 PM
Re: My Hero 9 purchase was not presented to me as a "pre-order". When will the order be processed?[ New ]
We see the order/s on the system and will be processed accordingly.
You can continue to check your GoPro order from this link: https://gopro.com/order-status
You may also reach out to Support to follow-up on the order. https://gopro.com/help/ContactUs
Our team is currently working through a volume of contacts so our response time may be slightly longer than usual. We appreciate your patience and understanding.