Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 5

My Hero 9 purchase was not presented to me as a "pre-order". When will the order be processed?

[ New ]

It's been a full week since I order the 9. The status is still "We've received your order and it's being processed right now". It was an order, not a "pre-order". The delay is really bad form. When will these orders be filled?

GoPro
Posts: 23,131

Re: My Hero 9 purchase was not presented to me as a "pre-order". When will the order be processed?

[ New ]

Hello @daringpeak8274

 

We see the order/s on the system and will be processed accordingly.
You can continue to check your GoPro order from this link: https://gopro.com/order-status

 

You may also reach out to Support to follow-up on the order. https://gopro.com/help/ContactUs
Our team is currently working through a volume of contacts so our response time may be slightly longer than usual. We appreciate your patience and understanding.

 

Thanks!
Ej