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Sightseer
Posts: 2

My Hero 7 was NOT waterproof!

[ New ]

Hi, I bought my first HERO 7 early this year, after only 3 times of use it took on water inside and damaged, I thought maybe I had bad luck so I saved some money and bought another HERO 7 only 6 month after and also leaked water inside and broke!! I'M REALLY HOPING TO GET THESE CAMARAS REPLACED OR MY MONEY BACK. So frustrating :/

Hiker
Posts: 81

Re: My Hero 7 was NOT waterproof!

[ New ]

Both cameras weren't waterproof!

 

This may seem obvious but was:

-The battery door shut

-The USB and HDMI door shut

-The lens protector properly on

 

Also how long was it under water for and how deep. (Estimate)

Sightseer
Posts: 2

Re: My Hero 7 was NOT waterproof!

[ New ]

H Jordan,

 Yes, definitely both HDMI and battery door were properly shut and the lens protector properly on. The camera was for a total time of about 25 minutes in the water at a depth of less than 1 meter

GoPro
Posts: 24,518

Re: My Hero 7 was NOT waterproof!

[ New ]

Hi @xavijavi

 

So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing. 

While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them through https://gopro.com/help/ContactUs

 

Thanks!

Ej