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Sightseer
Posts: 1

Re: My Hero 7 jumps to burst mode and takes pictures on its own. How do I stop this?

Any update on this issue? I am having that same issue- I leave it on the my table and come back hours later to 100's of pictures... Has GoPro chimed in?

Sightseer
Posts: 1

Re: My Hero 7 jumps to burst mode and takes pictures on its own. How do I stop this?

I am having the same issue as well, but it only happens when I am connected to the gopro app or charging. Takes burst and video by itself.

GoPro
Posts: 4,924

Re: My Hero 7 jumps to burst mode and takes pictures on its own. How do I stop this?

Hello Everyone, 

 

Thank you for your input and the details that you sent. Our team is looking into this issue. We will keep you posted. 

 

Best regards, 
Marius

Sightseer
Posts: 1

Re: My Hero 7 jumps to burst mode and takes pictures on its own. How do I stop this?

I have the same issue. Bursts, video..just starts from nowhere if I have Voice Command ON. I have suitable Memory Card, the SanDisk Extreme PLUS 64GB, I have resetted everything to factory and also made the update manually but still keeps doing it...

 

Hope you will come with a solution to this!

GoPro
Posts: 4,924

Re: My Hero 7 jumps to burst mode and takes pictures on its own. How do I stop this?

Thank you for sharing, @orestepaven. We will definitely let you know once the update is released. You may also watch out for it through https://gopro.com/help/articles/Block/Software-Update-Release-Information . Best regards!

Tourist
Posts: 6

Re: My Hero 7 jumps to burst mode and takes pictures on its own. How do I stop this?

Just to share, I changed my SD to card to the Samsung Evo Plus 128gb and no more ghost burst shots..

Could be the SD card (even though my initial Sandisk was GoPro approved) that causes the problem

samsung_evo_plus.jpg
GoPro
Posts: 2,420

Re: My Hero 7 jumps to burst mode and takes pictures on its own. How do I stop this?

 

Glad to know that @faizalk

 

 

Tourist
Posts: 6

Re: My Hero 7 jumps to burst mode and takes pictures on its own. How do I stop this?

It has been just over two months since I brought this problem up on this site. Can you give us a better timeline on when the software will be fixed?