05-26-2019 06:15 PM
My 7 Black did the same thing today. Very frustrating. I thought I had two fantastic videos at the racetrack today. My GoPro attached to the front of my race motorcycle. I got back and instead I had hundreds of burst photos. It was definitely in video mode when I turned it on. Could the sound or vibration of my bike make it switch modes somehow?
05-27-2019 09:15 AM
Sorry to hear about the missed footage, @fireytree31174. The vibration could change mode settings, but only if it would cause the shutter button to be pressed (to stop recording) and the mode button to change modes. If the camera is recording, pressing the mode button will simply add a HiLight to the footage. Was the voice control on at the time of the recording?
If your camera has already been manually updated, and is using the recommended SD card and the issue persists, let our Support team know so they can assist you further. You may reach them through https://gopro.com/help/ContactUs . Best regards!