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Posts: 1

My Hero 6 replacement is freezing up. What can I do?

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Dear Go Pro:


I am a ProPlus Member and recently received a replacement GoPro Hero 6. I have used it several times and it continues to completley freeze. I have tried different memory cards as well as resetting it. No avail. The only way that I can get it to work is to take out the battery, put it back in and then use it for one time. If I pause the recording, it freezes again. I am incredibly frustrated! I  searched and read several forums in which other users are experiencing similar issues. I LOVE GoPro but due to this issue I am at a point where I want to ask for my money back. What can we do to fix it?




Brad Clayton

(480) 620-5000

Posts: 6,097

Re: My Hero 6 replacement is freezing up. What can I do?

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Hi @bradness,


I would suggest to request for another support ticket. 

You may also reopen your existing support ticket. 


GoPro Customer Support is available via phone or chat:



Best Regards,