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Sightseer
Posts: 2
Accepted Solution

My Hero 6 black does not turn off

Good Day.

 

My Hero 6 Black does not want to stay off.

When turned off, within 2 seconds it turns himsef on again.

 

Even when on the charger it keeps turning on and off.


Accepted Solutions
Explorer
Posts: 11,805

Re: My Hero 6 black does not turn off

It could be an issue with the battery or possibly a setting in the app or camera.

Have you connected your camera to the GoPro app? If so, open the app and go into settings and then turn off the setting to automatically look for and download media.

Is your camera set to auto upload to the GoPro Plus Cloud? You can go into your preferences and turn off auto upload.

If neither of the above are the case, then it might be the battery. Contact the GoPro Support Team and they can help you get it sorted out.
https://gopro.com/help/ContactUs

Before you do, be sure you have done the following:
Use a recommended SD card from this list
https://gopro.com/help/articles/block/microSD-Card-Considerations
Format the card in your computer (Full not Quick)
Download and install the Manual Update
https://gopro.com/update/hero6
Go into preferences and reset the camera to Factory Default
https://gopro.com/help/articles/how_to/How-to-Reset-the-Camera-to-Default-Settings
Format the card in the camera
https://gopro.com/help/articles/how_to/formatting-an-sd-card-with-hero6-black
Test that this did not fix the issue.

View solution in original post


All Replies
Adventurer
Posts: 9,337

Re: My Hero 6 black does not turn off

I understand you are askingfor help. I also understand if this was me .  I reurn the cameera, wit hte return policy then if i am expired I get to gopro for a warranty  replacement.

 

there is a person yesterday he made apost also  with the issue you got, no resolution to resolve, it is a hardware issue that gopro must address.  if they can    resolve this in software we'll see.

Sightseer
Posts: 2

Re: My Hero 6 black does not turn off

They suggest that one turn of the Wifi, it works.

 

If the WIFI is not connected it turns off and stay off, but hey i did not buy the latest GoPro to struggle with **bleep** like this.

Adventurer
Posts: 9,337

Re: My Hero 6 black does not turn off

 Sorry boutthe typing before.

 

turn all offf  prefrences off what gopro is saying and see if it happens, if this happens then its hardware/software. things are triggering it .  

 

 

Explorer
Posts: 11,805

Re: My Hero 6 black does not turn off

It could be an issue with the battery or possibly a setting in the app or camera.

Have you connected your camera to the GoPro app? If so, open the app and go into settings and then turn off the setting to automatically look for and download media.

Is your camera set to auto upload to the GoPro Plus Cloud? You can go into your preferences and turn off auto upload.

If neither of the above are the case, then it might be the battery. Contact the GoPro Support Team and they can help you get it sorted out.
https://gopro.com/help/ContactUs

Before you do, be sure you have done the following:
Use a recommended SD card from this list
https://gopro.com/help/articles/block/microSD-Card-Considerations
Format the card in your computer (Full not Quick)
Download and install the Manual Update
https://gopro.com/update/hero6
Go into preferences and reset the camera to Factory Default
https://gopro.com/help/articles/how_to/How-to-Reset-the-Camera-to-Default-Settings
Format the card in the camera
https://gopro.com/help/articles/how_to/formatting-an-sd-card-with-hero6-black
Test that this did not fix the issue.