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Sightseer
Posts: 1
Accepted Solution

My Hero 5 didn’t work

Hello Gopro. I have an issue about my hero 5. When I used it under the water it hangs out. I can not access the touch screen coz it’s not working. Then when I use my capture in my phone it told me to update my firmware. Then after the update the camera didn’t work either. Wanna know how to fix this. I know you have the best solution with my problem. Thank you so much.

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GoPro
Posts: 3,924

Re: My Hero 5 didn’t work

Hey @bluewater11237,

 

Sounds like a freezing issue. What SD Card are you using?

 

Give these steps a try and lets see if we can get that working:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

Best,

Ryan

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Highlighted
GoPro
Posts: 3,924

Re: My Hero 5 didn’t work

Hey @bluewater11237,

 

Sounds like a freezing issue. What SD Card are you using?

 

Give these steps a try and lets see if we can get that working:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

Best,

Ryan