Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-209545%22%20slang%3D%22en-US%22%3EMy%20Hero%205%20Session%20wifi%20won't%20show%20up%20on%20anything.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-209545%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20Heso%20Session%205%20and%20it%20worked%20great%20and%20I%20started%20using%20more%20than%20my%20Canon%20Vixia.%26nbsp%3B%20July4%2C%202018%20took%20it%20when%20we%20went%20to%20do%20fireworks%20and%20discovered%20it%20was%20no%20longer%20visible%20via%20wifi%20on%20our%20phones.%26nbsp%3B%20Can%20see%20Bluetooth%2C%20but%20won't%20connect.%26nbsp%3B%20Wifi%20name%20doesn't%20even%20show%20up.%26nbsp%3B%20Updated%20the%20firmware%20manually%2C%20but%20it%20didn't%20fix%20anything.%26nbsp%3B%20The%20camera%20does%20actually%20record%20videos%20just%20fine%2C%20but%20just%20can't%20use%20the%20app%2C%20so%20using%20the%20camera%20is%20basically%20guess%20work.%3CBR%20%2F%3E%3CBR%20%2F%3EAnyone%20solved%20this%20problem%20before.%26nbsp%3B%20I%20love%20the%20camera%20and%20I%20will%20be%20very%20disappointed%20if%20I%20cannot%20get%20this%20resolved%20and%20stuck%20with%20it%20anyway.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20really%20need%20the%20camera%20to%20connect%20to%20the%20app%20to%20make%20it%20useful%20for%20me.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fyoutu.be%2FhQPhCWHr9C0%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fyoutu.be%2FhQPhCWHr9C0%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-209545%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-209576%22%20slang%3D%22en-US%22%3ERe%3A%20My%20Hero%205%20Session%20wifi%20won't%20show%20up%20on%20anything.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-209576%22%20slang%3D%22en-US%22%3E%3CP%3ESO%20what%20I%20understand%20you%20have%20a%20wifi%20issue%20You%20the%20User%26nbsp%3B%20%26nbsp%3Bmust%26nbsp%3B%20reset%20your%20wifi%20better%20yet%20factory%20rest%20the%20camera%20and%20do%20it%20all%20over%2C%20and%20let%20us%20know%20if%20that%26nbsp%3B%20fixes%20hte%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-209723%22%20slang%3D%22en-US%22%3ERe%3A%20My%20Hero%205%20Session%20wifi%20won't%20show%20up%20on%20anything.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-209723%22%20slang%3D%22en-US%22%3E%3CP%3EI%20did%20the%20factory%20reset%20and%20after%20a%20few%20tries%2C%20it%20finally%20connected%20on%20the%20WIFI%2C%20but%20then%20the%20camera%20wouldn't%20show%20up%20in%20the%20Bluetooth%20list%20and%20I%20turned%20hte%20camera%20off%2C%20then%20back%20on%20and%20it%20re-connected%20to%20the%20WIFI.%26nbsp%3B%20Then%20I%20went%20to%20connect%20the%20Bluetooth%20and%20surprise!%20it%20was%20already%20listed%20AND%20connected!%26nbsp%3B%20%26nbsp%3BGo%20figure.%26nbsp%3B%20So%20then%20I%20opened%20the%20app%20and%20it%20started%20the%20preview%20and%20control%20just%20fine%20again%3CBR%20%2F%3E%3CBR%20%2F%3ESo%2C%20the%20end%20result%20is%2C%20it's%20working%20now!%26nbsp%3B%20Yeah!%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%20for%20the%20response%2C%3CBR%20%2F%3ESteve%20Borkowski%3CBR%20%2F%3EOttawa%2C%20Kansas%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 2
Accepted Solution

My Hero 5 Session wifi won't show up on anything.

I have a Heso Session 5 and it worked great and I started using more than my Canon Vixia.  July4, 2018 took it when we went to do fireworks and discovered it was no longer visible via wifi on our phones.  Can see Bluetooth, but won't connect.  Wifi name doesn't even show up.  Updated the firmware manually, but it didn't fix anything.  The camera does actually record videos just fine, but just can't use the app, so using the camera is basically guess work.

Anyone solved this problem before.  I love the camera and I will be very disappointed if I cannot get this resolved and stuck with it anyway.

I really need the camera to connect to the app to make it useful for me.

https://youtu.be/hQPhCWHr9C0

At Disney World in Florida on December 14, 2017. (Yeah, it's that cold in the middle of December in the middle of Florida)

Accepted Solutions
Tourist
Posts: 2

Re: My Hero 5 Session wifi won't show up on anything.

I did the factory reset and after a few tries, it finally connected on the WIFI, but then the camera wouldn't show up in the Bluetooth list and I turned hte camera off, then back on and it re-connected to the WIFI.  Then I went to connect the Bluetooth and surprise! it was already listed AND connected!   Go figure.  So then I opened the app and it started the preview and control just fine again

So, the end result is, it's working now!  Yeah!

Thanks for the response,
Steve Borkowski
Ottawa, Kansas

View solution in original post


All Replies
Adventurer
Posts: 9,333

Re: My Hero 5 Session wifi won't show up on anything.

SO what I understand you have a wifi issue You the User   must  reset your wifi better yet factory rest the camera and do it all over, and let us know if that  fixes hte issue.

Tourist
Posts: 2

Re: My Hero 5 Session wifi won't show up on anything.

I did the factory reset and after a few tries, it finally connected on the WIFI, but then the camera wouldn't show up in the Bluetooth list and I turned hte camera off, then back on and it re-connected to the WIFI.  Then I went to connect the Bluetooth and surprise! it was already listed AND connected!   Go figure.  So then I opened the app and it started the preview and control just fine again

So, the end result is, it's working now!  Yeah!

Thanks for the response,
Steve Borkowski
Ottawa, Kansas