Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-55978%22%20slang%3D%22en-US%22%3EMy%20HERO5%20has%20water%20in%20front%20screen%20and%20no%20longer%20works%20after%203rd%20use%20in%20the%20water%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55978%22%20slang%3D%22en-US%22%3E%3CP%3EWhile%20traveling%20abroad%20my%20GoPro%20Hero5%20has%20water%20inside%20the%20fron%20camera%20and%20now%20the%20front%20camera%20no%20longer%20works.%20Even%20after%20I%20don't%20use%20the%20camera%20in%20the%20water%20for%20awhile%20and%20let%20it%20dry%20out%2C%20once%20I%20use%20it%20in%20the%20water%20again%20it%20gets%20water%20inside%20each%20time.%20Sadly%20the%20front%20screen%20no%20longer%20works.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20viewing%20other%20similar%20messages%20on%20the%20support%20site%20I%20see%20this%20is%20a%20cmmon%20issue%20with%20these%20new%20models%2C%20I%20got%20it%20in%20Febuary%20of%202017%2C%20once%20I%20return%20to%20the%20states%20can%20I%20send%20it%20in%20a%20get%20a%20new%20one%3F%20%26nbsp%3BIt's%20quite%20frustrating%20not%20being%20able%20to%20use%20the%20front%20screen%20adn%20tell%20when%20the%20camera%20is%20on%20and%20if%20it's%20filming%2C%20and%20so%20forth.%20I'm%20super%20bummed%20this%20happened%20while%20traveling%20abroad.%20Other%20than%20that%20I've%20been%20very%20satisfied%20with%20my%20GoPro.%20Thank%20you!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-55978%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55980%22%20slang%3D%22en-US%22%3ERe%3A%20My%20HERO5%20has%20water%20in%20front%20screen%20and%20no%20longer%20works%20after%203rd%20use%20in%20the%20water%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55980%22%20slang%3D%22en-US%22%3E%3CP%3Egopro%20does%20not%20cover%20water%20damage%20camera's%20if%20you%20%26nbsp%3Bcontact%20go%20pro%20they%20will%20help%20you%20out%20good%20luck%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

My HERO5 has water in front screen and no longer works after 3rd use in the water

While traveling abroad my GoPro Hero5 has water inside the fron camera and now the front camera no longer works. Even after I don't use the camera in the water for awhile and let it dry out, once I use it in the water again it gets water inside each time. Sadly the front screen no longer works.  

 

After viewing other similar messages on the support site I see this is a cmmon issue with these new models, I got it in Febuary of 2017, once I return to the states can I send it in a get a new one?  It's quite frustrating not being able to use the front screen adn tell when the camera is on and if it's filming, and so forth. I'm super bummed this happened while traveling abroad. Other than that I've been very satisfied with my GoPro. Thank you!

FullSizeRender.jpg

Accepted Solutions
Highlighted
Adventurer
Posts: 8,481

Re: My HERO5 has water in front screen and no longer works after 3rd use in the water

gopro does not cover water damage camera's if you  contact go pro they will help you out good luck

View solution in original post


All Replies
Highlighted
Adventurer
Posts: 8,481

Re: My HERO5 has water in front screen and no longer works after 3rd use in the water

gopro does not cover water damage camera's if you  contact go pro they will help you out good luck