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%3CLINGO-SUB%20id%3D%22lingo-sub-211192%22%20slang%3D%22en-US%22%3EMy%20HERO%204%20videos%20won't%20download%20to%20my%20MacBook.%20Error%20message%20keeps%20popping%20up.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-211192%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20keeps%20saying%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUNREADABLE%20FILE%3A%3C%2FP%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3Ethe%20following%20files%20could%20not%20be%20imported%20)they%20may%20be%20an%20unrecognized%20file%20type%20or%20the%20files%20may%20not%20contain%20valid%20data).%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EGOPRO071.MP4%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%3CSPAN%3EThe%20operation%20cow%3Bldm%E2%80%99t%20be%20completed%2C%20(c...%3C%2FSPAN%3E%3C%2FDIV%3E%3CP%3E%3CSPAN%3E%26nbsp%3B--------------%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3ESo%2C%20what%20is%20happening%20and%20how%20do%20I%20correct%20it%3F%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-211192%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-211214%22%20slang%3D%22en-US%22%3ERe%3A%20My%20HERO%204%20videos%20won't%20download%20to%20my%20MacBook.%20Error%20message%20keeps%20popping%20up.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-211214%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68455%22%20target%3D%22_blank%22%3E%40laurap5424%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIs%20this%20happening%20to%20video%20files%20that%20you%20have%3F%20How%20are%20you%20downloading%20the%20file%20to%20your%20Mac%3F%20Is%26nbsp%3Bit%20through%20Quik%20for%20desktop%3F%20Or%20are%20you%20doing%20it%20manually%20through%20an%20SD%20card%20adapter%3F%20By%20any%20chance%2C%20are%20you%20able%20to%20access%20or%20view%20the%20files%20on%20a%20different%20device%2C%20say%20using%20GoPro%20App%20on%20a%20mobile%20device%3F%20Do%20the%20files%20show%20any%20file%20size%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20is.%20Additional%20details%20will%20be%20helpful.%20Hope%20to%20hear%20back%20from%20you.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

My HERO 4 videos won't download to my MacBook. Error message keeps popping up.

It keeps saying:

 

UNREADABLE FILE:

 
the following files could not be imported )they may be an unrecognized file type or the files may not contain valid data).
 
GOPRO071.MP4
 
The operation cow;ldm’t be completed, (c...

 --------------

 

So, what is happening and how do I correct it? 

 


Accepted Solutions
GoPro
Posts: 7,572

Re: My HERO 4 videos won't download to my MacBook. Error message keeps popping up.

Hello @laurap5424

 

Is this happening to video files that you have? How are you downloading the file to your Mac? Is it through Quik for desktop? Or are you doing it manually through an SD card adapter? By any chance, are you able to access or view the files on a different device, say using GoPro App on a mobile device? Do the files show any file size? 

 

Let us know how it is. Additional details will be helpful. Hope to hear back from you. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 7,572

Re: My HERO 4 videos won't download to my MacBook. Error message keeps popping up.

Hello @laurap5424

 

Is this happening to video files that you have? How are you downloading the file to your Mac? Is it through Quik for desktop? Or are you doing it manually through an SD card adapter? By any chance, are you able to access or view the files on a different device, say using GoPro App on a mobile device? Do the files show any file size? 

 

Let us know how it is. Additional details will be helpful. Hope to hear back from you. 

 

Thanks, 
Marius