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Tourist
Posts: 1

My Gopro7 is not getting Charged

[ New ]

I have received my Gopro 7 just today & found is not getting charged. My charging cable is brand new & I have tried with different charger also. Its not working. 

 

Somebody please help. 

GoPro
Posts: 29,576

Re: My Gopro7 is not getting Charged

[ New ]

Hi @bluespirit8803

 

Are you using the cable included in the camera box?

Does the camera power on when plugged in without the battery?

Can you please check the charging output of the adapter used?

See Recommended Chargers

 

Let us know how it goes.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

As this is a recent purchase, you may also refer to the same store you got the camera from for a faster turnaround.


Thanks!

Ej