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Tourist
Posts: 1

My Gopro hero 2018 wont turn on

[ New ]

My gopro hero 2018 frozen when I turn it on ,battery is 52%, I tried to switch off but no responce ,still display is frozen,I decided to remove the battery to power it off, then after some time , I install again the battery these time it wont power on, I reset it ,pressed and hold mode /power button for 10 seconds ,no luck not powering on, I tried 3 different battery still no luck, remove sd card and battery and connect a cable tdirectly to the unit and  charge it , still not powering on, tried different cables and charger no luck, battery is warm and same with the unit when battery is install for some time,but no power,no led red indication, no LCD display blank.


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GoPro
Posts: 21,675

Re: My Gopro hero 2018 wont turn on

[ New ]

Hello, @borick. It would be best to get in touch with our Support team for further assistance on this matter. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

 

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All Replies
GoPro
Posts: 21,675

Re: My Gopro hero 2018 wont turn on

[ New ]

Hello, @borick. It would be best to get in touch with our Support team for further assistance on this matter. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.