03-23-2018 06:07 PM
GOPRO (International) Ltd
89 Lockhart Road18/F, Wanchai Central BuildingWanchai Hong Kong
This is not a correct address. I just went there yesterday. There is no Gopro or any kind of Gopro dealer in this address.
And I do not understand why the admin of this post does not give me the correct addres to contact or to go. I am in Hongkong now and Ii will stay here few days more.
03-24-2018 01:54 AM
@danielr15 they are asking me to call a UK number from Hongkong, and not free of charge. And we dont know how long I will be waiting to reach to a customer representative and we dont know how long time it will take for the rep to understand the problem and to offer a solution. So we dont know how long extra money will I need to spend for a abroken Hero6. Instead they could advise me to send Hero6 to somewhere to have it repaired but no help like this. They simply want me to throw away this camera. No whatsapp, no email. no internet. What a customer support!.
03-24-2018 03:18 AM
Where did you purchase the camera? You need to get in touch with whomever you bought the camera from and arrange for an exchange. If it was from GoPro, then you will need to contact them using the listed contact site. I'm sorry, but those are your options.
03-24-2018 03:23 AM
"Only use authentic GoPro batteries."
"This warranty does not apply to products damaged
by misuse, accident, or normal wear and tear. Damage resulting from use with non-GoPro batteries, "
03-24-2018 03:28 AM
However, GoPro most likely will exchange the camera if you reach out to them. It might cost you a little due to your location, of that I don't know, but they will work with you.
03-24-2018 09:50 AM