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Reply
Hiker
Posts: 11
Accepted Solution

My Gopro Hero6 Does NOT Power ON At All

[ Edited ]

Hi

One of my Gopro Hero6 Cameras does not power on

Even with a fully charged fresh battery it does not power on.

I tried to charge Hero 6 by using the supplied Type-C cable as well but it did not help.

I used different batteries as well (3rd party), they did not help, But I was using it before even with 3rd party batteries or with the Original GoPro batteries.

I removed the memory card and formatted it as well to try different options. it did not help.

I tried to reset hero6 by pressing 10 seconds to the mode button but id did not help either/

I have 2 Gopro Hero6 action cameras but now one of them is not powering on. I noticed this just today when I was getting prepared to travel for a festival which willl last 4 days.

I bought GoPro hero6 cameras when I was in Hongkong and Now I am in the Philippines. I plan to go back to Hongkong 2 weeks later

Below is the list of My pro Hero6 Cameras.

 

GoPro Name : GP24834536
Serial Number : (NOT Powering on)

GoPro Name : GP25178753
Serial Number : (Works properly)


Your urgent help is needed.

Thank you. 

Erol Avanoglu


Accepted Solutions
Explorer
Posts: 12,211

Re: My Gopro Hero6 Does NOT Power ON At All

Hong Kong 

+85 25 8014585

Untitled3.png

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: My Gopro Hero6 Does NOT Power ON At All

Hey @fotografcinet,

 

If you get in touch with our Support Team directly they should be able to help!

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Hiker
Posts: 11

Re: My Gopro Hero6 Does NOT Power ON At All

Customer Support Chat is NOT available to me. It says : Chat support for customers who purchased GoPro Care and GoPro Plus is available 24 hours a day.
Why Do I have to buy GoPro Care or GoPro Plus in order to be able to Get Support, I bought already 2 GoPro Hero6 Action Cameras and now I have a Problem. And for sure it is a Production Problem not a User Problem.

I will make a video and ask the viewers stay away from GoPro if my problem will not be solved.

GoPro is leaving us HELPLESS in such cases. That means never care the customers after the sale is complete.
No email contact info, no chatting, even no message sending form is available.

 

GoPro
Posts: 3,924

Re: My Gopro Hero6 Does NOT Power ON At All

Hi @fotografcinet,

 

Where are you located? While 24 Hour Chat is available to GoPro Care and Plus members we also have support by both Chat and Phone during certain hours for those that are not Plus or Care members. 

 

Best,

Ryan

Hiker
Posts: 11

Re: My Gopro Hero6 Does NOT Power ON At All

I am in the Philippines. and Next week I will be in Hongkong (where I bought Gopros,) and I am looking for a Service Center either in Hongkong or in the Philippines! Any Help ?
Customer support can only advice me to visit a Service Center most probably.

 

GoPro
Posts: 3,924

Re: My Gopro Hero6 Does NOT Power ON At All

@fotografcinet

 

Here is the phone number: +44 330 808 1875

 

And here are the Support Hours for the Philippines 

 

Sunday

No Hours

Monday

8:00 AM to 5:00 PM

Tuesday

8:00 AM to 5:00 PM

Wednesday

8:00 AM to 5:00 PM

Thursday

8:00 AM to 5:00 PM

Friday

8:00 AM to 5:00 PM

Saturday

No Hours

 

(GMT+00:00) Western European Time (Europe/Lisbon)

 

Best,

Ryan

Hiker
Posts: 11

Re: My Gopro Hero6 Does NOT Power ON At All

+44 330 808 1875 is a UK number not a number either form Philippines and Hong Kong.
Do you know how much it will cost me to call this number per minute ? Why I can NOT contact anybody via email ? or Via Whatsapp when everybody is using whatsappp.
I already spent more than 1000 usd for the 2 of the Gopro cameras and some accessories and now one of them is NOT working, instead of solving my problem you are asking me to spend some more money just to be able to reach a number outside of the place where I am!

Nomad
Posts: 90

Re: My Gopro Hero6 Does NOT Power ON At All

Try this step to see is battery problem and good luck