08-02-2017 06:09 PM
I had my, Gopro hero 5 back, in my backpack and took it out and the whole front screen is cracked! I don't know how it happened unfourtanetly. I keep trying to get in contact with a representitive, but I'm either always on hold for over 20 minutes, or it says all of the team members are busy! I really would like to get it fixed, because I haven't been using it so no further damage is resulted in it. What should I do?
08-03-2017 04:28 AM
SOrry to hear you broke your screen. the camera should have not been loosely in your pack as something hith teright spot and broke it.
neglegence on your part (not offending) or accedental, you will have to get with gopro Allow a few hours to the end of the call. and may have to repeat.
GoPro does not repair, they only sell , a sales market, they will listen to youur story and determine what is best. if they will accept this as a one time favour to replace , or discount.
you will get an RMA and pay for shipping the most gopro offers on a replacement is a discount of up to 40% off a new camera if not covered. that is the price of the Trade up program
SOrry that your cam broke next time you iwll makesure its in a better spot, betterh the front screen then the back, good luck , keep the site posted what they did