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Tourist
Posts: 1

My GoPro5 loses video

My GoPro 5 lost a video clip. I wanted to view a clip taken the previous evening, i found it then the GoPro app on my iPhone launced. I was able to see the clip of a pre-wedding dinner - it said it would save it, now i cannot locate the clip anywhere on m iPhone, the app, my GoPro files on m Mac - nowhere can it be found. This was a very valuable video clip? Any suggestions, Thanks

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GoPro
Posts: 12,898

Re: My GoPro5 loses video

 

Hi @leroyg4832

 

Are you using a HERO5 Session or a HERO5 Black?

Did you get a confirmation that the file was saved completely?

Are all the files still saved on the SD card?

Try using an SD adapter and locate the file.

 

Thanks!

Ej