Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-47406%22%20slang%3D%22en-US%22%3EMy%20GoPro%20won't%20turn%20on%2Fno%20red%20light%20indicator%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47406%22%20slang%3D%22en-US%22%3E%3CP%3EHello!%3C%2FP%3E%3CP%3EMy%20GoPro%20won't%20turn%20on%20even%20if%20I%20changed%20the%20battery%20with%20the%20spare%20(both%20fully%20charged)%2C%20no%20red%20light%20indicator%20when%20charging.%20%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-47406%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-47698%22%20slang%3D%22en-US%22%3ERe%3A%20My%20GoPro%20won't%20turn%20on%2Fno%20red%20light%20indicator%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47698%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F27489%22%20target%3D%22_blank%22%3E%40bravejumpuno%3C%2FA%3E%20-%20Is%20this%20a%20new%20issue%2C%20or%20has%20it%20been%20going%20on%20since%20the%20first%20time%20you%20used%20the%20GoPro%3F%20If%20it's%20a%20new%20issue%2C%20has%20anything%20been%20done%20with%20the%20camera%20lately%2C%20like%20updating%20the%20camera%20or%20putting%20in%20a%20new%20SD%20card%3F%20If%20so%2C%20we%20can%20help%20you%20with%20those%20issues.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ESome%20troubleshooting%20to%20try%20is%20to%20run%20a%20manual%20update%20on%20the%20camera.%20Instructions%20on%20how%20to%20do%20this%20can%20be%20found%20at%20the%20bottom%20of%20the%20page%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero4%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero4%3C%2FA%3E.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAlso%2C%20try%20removing%20the%20SD%20card%20and%20seeing%20if%20the%20camera%20turns%20on%20with%20it%20out.%20The%20SD%20card%20can%20affect%20how%20the%20camera%20operates%2C%20so%20taking%20it%20out%20can%20help%20eliminate%20that%20as%20a%20cause.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ESome%20additional%20troubleshooting%20steps%20can%20be%20found%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fsupport%2Farticles%2Fhero4-camera-will-not-power-on%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fsupport%2Farticles%2Fhero4-camera-will-not-power-on%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-48506%22%20slang%3D%22en-US%22%3ERe%3A%20My%20GoPro%20won't%20turn%20on%2Fno%20red%20light%20indicator%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48506%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Jefft%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20the%20first%20time%20it%20happened.%20%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20removing%20the%20SD%20card%2C%20DL%20Quik%2C%20no%20progress.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ehelp!%20Thanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-48523%22%20slang%3D%22en-US%22%3ERe%3A%20My%20GoPro%20won't%20turn%20on%2Fno%20red%20light%20indicator%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48523%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F27489%22%3E%40bravejumpuno%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20just%20wanted%20to%20follow%20up%20and%20see%20if%20you%20were%20able%20to%20follow%20the%20steps%20outlined%20in%20the%20HERO4%20No%20Power%20support%20article%3F%20Was%20the%20manual%20update%20successful%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20are%20still%20having%20issues%20after%20that%20I%20would%20recommend%20reaching%20out%20to%20Support%20for%20further%20troubleshooting%20steps%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 2
Accepted Solution

My GoPro won't turn on/no red light indicator

Hello!

My GoPro won't turn on even if I changed the battery with the spare (both fully charged), no red light indicator when charging.  

Thanks!


Accepted Solutions
GoPro
Posts: 3,924

Re: My GoPro won't turn on/no red light indicator

Hi @bravejumpuno,

 

I just wanted to follow up and see if you were able to follow the steps outlined in the HERO4 No Power support article? Was the manual update successful?

 

If you are still having issues after that I would recommend reaching out to Support for further troubleshooting steps: https://gopro.com/help/PKBContactus

 

Best,

Ryan

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,862

Re: My GoPro won't turn on/no red light indicator

[ Edited ]

@bravejumpuno - Is this a new issue, or has it been going on since the first time you used the GoPro? If it's a new issue, has anything been done with the camera lately, like updating the camera or putting in a new SD card? If so, we can help you with those issues.

 

Some troubleshooting to try is to run a manual update on the camera. Instructions on how to do this can be found at the bottom of the page at https://gopro.com/update/hero4.

 

Also, try removing the SD card and seeing if the camera turns on with it out. The SD card can affect how the camera operates, so taking it out can help eliminate that as a cause.

 

Some additional troubleshooting steps can be found here: https://gopro.com/support/articles/hero4-camera-will-not-power-on

 

Thanks,

Jeff

Tourist
Posts: 2

Re: My GoPro won't turn on/no red light indicator

Hi Jefft,

 

This is the first time it happened.  

I tried removing the SD card, DL Quik, no progress.  

 

help! Thanks.

GoPro
Posts: 3,924

Re: My GoPro won't turn on/no red light indicator

Hi @bravejumpuno,

 

I just wanted to follow up and see if you were able to follow the steps outlined in the HERO4 No Power support article? Was the manual update successful?

 

If you are still having issues after that I would recommend reaching out to Support for further troubleshooting steps: https://gopro.com/help/PKBContactus

 

Best,

Ryan