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Sightseer
Posts: 1

My GoPro is turning off when recording a video.

[ New ]

I am using a GoPro Hero 7 silver , but now its not responding as it used to. When recording a video suddenly it gets turned off and sometimes it says File repairing, I dont know why this happens. Due to this I missed many of my works.Please find me solution to fix this problem.

Thank You


Accepted Solutions
GoPro
Posts: 21,754

Re: My GoPro is turning off when recording a video.

[ New ]

Hello, @graydusk70111. Is your camera updated to the latest firmware? Which SD card are you using? The brand, type, and capacity information will be helpful. 

 

To isolate the issue, try a manual firmware update following the steps below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system

Make sure that the battery is fully charged and that the SD card is formatted prior to the update. Save all the SD card contents first prior to formatting. Let us know how it goes. 

View solution in original post


All Replies
GoPro
Posts: 21,754

Re: My GoPro is turning off when recording a video.

[ New ]

Hello, @graydusk70111. Is your camera updated to the latest firmware? Which SD card are you using? The brand, type, and capacity information will be helpful. 

 

To isolate the issue, try a manual firmware update following the steps below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system

Make sure that the battery is fully charged and that the SD card is formatted prior to the update. Save all the SD card contents first prior to formatting. Let us know how it goes.