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Sightseer
Posts: 2

My GoPro hero 5 is not waterproof

[ New ]
I have my GoPro hero 5 for more than 2 year now. I was swimming with the camera and the camera start to bugging. After I left the water I realized that the camera was full of water and didn’t work anymore.
I tried to dry but still not working. How can I solve this? It supposed to be water proof right?!

Accepted Solutions
GoPro
Posts: 24,475

Re: My GoPro hero 5 is not waterproof

[ New ]

Hi @edmx

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 
Let our Support Team take a look at what happened and see what they can do to extend help. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs'

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 24,475

Re: My GoPro hero 5 is not waterproof

[ New ]

Hi @edmx

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 
Let our Support Team take a look at what happened and see what they can do to extend help. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs'

 

Thanks!

Ej

Sightseer
Posts: 2

Re: My GoPro hero 5 is not waterproof

[ New ]

Ok thank you for your reply. I only use to gopro in the superficie and I was broke with water., never happend before. the worst thing was that was the begining of my trip. The i phone case did the job, very fustrated with the go Pro cam. I[m backl and i will call the support tomorrow