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Tourist
Posts: 2

My GoPro Max is not powering on.......makes occasional power beep

I turned on my GoPro Max (purchased 12/2019) to verify the charge before taking a video (74%).  The screen went blank, but would not restore when I used the touchscreen. Throughout the day it has occasionally made the power beep, but still no other signs of life.  This really sucks as I otherwise love the camera , what times I get to use it. Any help would be appreciated.

 

Ive performed the following steps so far:

 

1)Held the mode button for up to 10 secs - no change

2) Removed the battery, waited a few seconds, reinstalled the battery - no change

3) Plugged directly into USB-C port with the GoPro cable, battery still removed - no change

4) Performed Step 3 again with a different USB-C cable and different power source - no change

5) Formatted the SD Card using my PC, re-installed - no change

6) Tried detecting with my PC - no change.

 

Thanks!

 

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GoPro
Posts: 15,988

Re: My GoPro Max is not powering on.......makes occasional power beep

Hi @redcliff00342

 

If it's still the same after going through the steps on MAX - Will Not Power On, please let our Support Team know.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

Please let them know of the troubleshooting steps taken.

 

Thanks!

Ej

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Tourist
Posts: 2

Re: My GoPro Max is not powering on.......makes occasional power beep

Thanks, i contacted support. They are sending me an additional battery to test with as I only had one to begin with. Waiting on it now to test further