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Tourist
Posts: 4
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My GoPro MAX has started to hang after upgrading software to latest v1.40. please help

I have upgraded the software manually as well as using android gopro app, but still there is issue of hanging in my gorpro max, whenever I try to change hero video mode to 360 video mode my gorpro hangs and i have to restart the camera but still when i change again, it hangs, basically i cannot use my 360 degree video mode, I am using sandisk 128 gb Extreme sd card, please help , its too frustating for me. Thanks in advance

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GoPro
Posts: 13,118

Re: My GoPro MAX has started to hang after upgrading software to latest v1.40. please help

Sorry, @dhavaljobu. We are not able to provide factory firmware. Since the issue with your MAX is still not resolved, it would be best to get in touch with our Support team so they can walk you through further troubleshooting. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

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GoPro
Posts: 7,490

Re: My GoPro MAX has started to hang after upgrading software to latest v1.40. please help

@dhavaljobu, the freezing issue in a camera is usually an indicator that the camera's software needs to be updated or there is potentially an issue with the microSD being used. If the firmware is already updated to the latest version, reinstalling the update of the camera can help correct any errors with the current software installation. You can try the suggested troubleshooting steps indicated here: https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032 

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Tourist
Posts: 4

Re: My GoPro MAX has started to hang after upgrading software to latest v1.40. please help

I tried all the steps for troubleshooting.
1st changed my sd card to new one.
2nd manually updated the firmware to latest by using same new sd card. Update was successfully installed, still camera is freezing.
3 Tried factory reseting several times.
My only hope is to get the factory firmware back on camera I suppose. But how ? Any file for it ?
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Tourist
Posts: 4

Re: My GoPro MAX has started to hang after upgrading software to latest v1.40. please help

@aenriquez please help me to get factory firmware so i can downgrade and check. Thank you for your support
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GoPro
Posts: 13,118

Re: My GoPro MAX has started to hang after upgrading software to latest v1.40. please help

Sorry, @dhavaljobu. We are not able to provide factory firmware. Since the issue with your MAX is still not resolved, it would be best to get in touch with our Support team so they can walk you through further troubleshooting. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.