08-03-2019 02:52 PM
Hello, My GoPro Hero7 does not power up at all. I have attempted ways to power up posted for this or simular isues with no results. It is completely dead other than it gets worm or hot to the touch with a battery installed or on the C-cable.
08-03-2019 03:17 PM
Sorry to hear about the trouble. The power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO7 Will Not Power On
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. Let them know about the steps already taken.