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Tourist
Posts: 3
Accepted Solution

My GoPro Hero6 Black Lost

Hi,
My camera was lost yesterday. Can you maybe notify the person who tried to open it or try to registered.
Thank you,
Jhoana

Accepted Solutions
GoPro
Posts: 11,601

Re: My GoPro Hero6 Black Lost

 

Hi @sunnyriver07186

 

I am sorry to hear about your lost camera. While we do not have a way to locate/track lost GoPro items, you may contact our Support Team to have a case created and get the serial number logged. 


In case someone calls in and reports a found camera with the same serial number, we could potentially let you know.

 

 

Regards,

Ej

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All Replies
GoPro
Posts: 11,601

Re: My GoPro Hero6 Black Lost

 

Hi @sunnyriver07186

 

I am sorry to hear about your lost camera. While we do not have a way to locate/track lost GoPro items, you may contact our Support Team to have a case created and get the serial number logged. 


In case someone calls in and reports a found camera with the same serial number, we could potentially let you know.

 

 

Regards,

Ej

Tourist
Posts: 3

Re: My GoPro Hero6 Black Lost

Hello Ej,

Thank you for your reply. Unfortunately I have misplaced the camera box so i don’t have the serial number either however, I have my GoPro account online, can you perhaps locate the serial number there?

Thanks,
Jhoana
GoPro
Posts: 8,932

Re: My GoPro Hero6 Black Lost

Hello @sunnyriver07186

 

If you have added your device under your GoPro Account, you should be able to find the serial number there. You can login to your GoPro account through https://gopro.com/login. Alternatively, you can also check the receipt for the camera purchase, some receipts indicate the serial number of the camera. 

 

Thanks, 

Marius