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Reply
Tourist
Posts: 2

My GoPro Hero4 locks up right after pressing on and hitting the mode button once

How can I get it repaired?

GoPro
Posts: 3,505

Re: My GoPro Hero4 locks up right after pressing on and hitting the mode button once

 

Hi @marspokane,

 

 

When you say locks up, do you mean freezing or the lock screen is enabled?

 

If it's freezing may I know the SD card you're using?

You might be using a slow or not recommended SD card.

 

Please let us know.

 

Thanks!

-Jay 

Tourist
Posts: 2

Re: My GoPro Hero4 locks up right after pressing on and hitting the mode button once

The camera has the unlock screen on the back, but that doesn't respond. Hitting the power button also does nothing. I have removed the card and held down the power button until it turns off. Then I pull the battery and start it up. It seems to work until the SD card is inserted and even then acts ok up to a point. The two SD cards I have tried areboth SanDisk. #1 is UltraPLUS 32GB MicroSD HD V10 A1 there are a few other markings on this like a 10 in a C and a 1 or something under the V.  #2 is 64GB MicroSD XCI with a 1 in a U.

 

GoPro
Posts: 8,932

Re: My GoPro Hero4 locks up right after pressing on and hitting the mode button once

 

Hi @marspokane

 

Please test the camera with a recommended SD card.

There is a chance that the issue is coming from the use of a non-recommended SD card.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: My GoPro Hero4 locks up right after pressing on and hitting the mode button once

I am having the same issue, with a correct card. Turn on and then it freezes after 7-10 seconds. Tried reformatting disk, tried manual update, it just freezes and I have to take the battery out to shut it off.

 

Any solutions??

 

Thanks

 

GoPro
Posts: 2,432

Re: My GoPro Hero4 locks up right after pressing on and hitting the mode button once

Hello @schinch,

 

Freezing issue in a camera is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card.

 

If you've already gone through the suggested troubleshooting steps, and the issue is still not resolved, it is likely that there's a problem with your camera. 

 

Please let our Support team know so they can help you with the next steps. You may reach them by phone or chat. Ensure to have your camera and proof of purchase ready for any information that they may need.

 

Ann