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Sightseer
Posts: 1
Accepted Solution

My GoPro Hero2018 screen went fuzzy after I put the SD card in.

The camera had a great picture on the screen but it said NO SD so I bought one and inserted it which made the picture fuzzy and it didn't change even when I took it out.

What can I do to fix it or do I need to send you my camera for repairs?


Accepted Solutions
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GoPro
Posts: 12,772

Re: My GoPro Hero2018 screen went fuzzy after I put the SD card in.

 

Hi @doggiemom3

 

Have you tried formatting the SD card on the camera? Preferences > Format SD Card> Delete

You may also do a factory reset. Preferences > Reset > Factory Reset > Confirm Reset

 

What SD card are you using?

It will be best if you use one of the recommended SD cards.

 

Let us know who it goes.

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 12,772

Re: My GoPro Hero2018 screen went fuzzy after I put the SD card in.

 

Hi @doggiemom3

 

Have you tried formatting the SD card on the camera? Preferences > Format SD Card> Delete

You may also do a factory reset. Preferences > Reset > Factory Reset > Confirm Reset

 

What SD card are you using?

It will be best if you use one of the recommended SD cards.

 

Let us know who it goes.

 

Thanks!

Ej