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Sightseer
Posts: 1
Accepted Solution

My GoPro Hero+ Doesn't respond to any buttons I press, doesn't turn off nor change mode.

My GoPro Hero+ Doesn't respond to any buttons I press, doesn't turn off nor change mode. The screen is not frozen.


Accepted Solutions
GoPro
Posts: 10,720

Re: My GoPro Hero+ Doesn't respond to any buttons I press, doesn't turn off nor change mode.

Hi @cosmic2005

 

As this issue may be related to the camera experiencing some freezing issue, please go over the steps listed here.

 

If the issue is still the same, this could be a hardware issue already.

 

Please reach out to our Support Team for further recommendations. https://gopro.com/help/ContactUs

 

Thanks!

EJ

 

 

View solution in original post


All Replies
GoPro
Posts: 10,720

Re: My GoPro Hero+ Doesn't respond to any buttons I press, doesn't turn off nor change mode.

Hi @cosmic2005

 

As this issue may be related to the camera experiencing some freezing issue, please go over the steps listed here.

 

If the issue is still the same, this could be a hardware issue already.

 

Please reach out to our Support Team for further recommendations. https://gopro.com/help/ContactUs

 

Thanks!

EJ