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Tourist
Posts: 1

Re: My GoPro Hero Black 7 will not turn on.

I'm having power on issues with my Hero7 Black as well. Was on holiday and charging it while transfering the media on the app and then it just froze. Can't power on after changing batteries nor with the power cable. It's dead...

 

I've been trying to contact customer support and it keeps telling me I'm outside of business hours and I'm a Plus member!

 

I don't know what else I can do...

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GoPro
Posts: 14,964

Re: My GoPro Hero Black 7 will not turn on.

Hi @rockydawn816

 

Sorry for any trouble caused.

Which region are you contacting from?

The steps on HERO7 Will Not Power On should help you out.

If it's still the same, please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

Thanks!

Ej