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Sightseer
Posts: 2

My GoPro Hero 8 won’t go past the front start up display.

[ New ]
2 days ago it worked fine, yesterday it wasn’t reading the battery or the sd card telling me both item were absent when they clearly aren’t. Today it doesn’t even display that, just the 8 black on the front and doesn’t go past that. What happened in the time I wasn’t using it and how do I fix this?
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GoPro
Posts: 27,179

Re: My GoPro Hero 8 won’t go past the front start up display.

[ New ]

Hi @royalpeak47636

 

Sorry for any trouble caused. What SD card are you using? 

See if a manual update sorts this out. Please refer to https://gopro.com/en/us/update/hero8-black

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej

 

Sightseer
Posts: 2

Re: My GoPro Hero 8 won’t go past the front start up display.

[ New ]
I’m using a SanDisk Ultra 64GB, and have been using the same card since I got around this time last year with no problem. But the card did appear to be the problem as I removed it and now everything displays fine. So if it’s the SD card, which one should I get?
GoPro
Posts: 27,179

Re: My GoPro Hero 8 won’t go past the front start up display.

[ New ]

Hi @royalpeak47636

 

Ultra cards are not recommended to be used with GoPro cameras. They may work initially but they are observed to cause issues with the camera eventually.  

Check out SD Cards that Work with GoPro Cameras

 

Thanks!

Ej