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Tourist
Posts: 2
Accepted Solution

My GoPro Hero 7 Black’s shutter just stopped working yesterday until now.

I tried factory reset and removed the battery and the SD card but it still doesn’t work so I just use voice command atm. 


Accepted Solutions
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Sightseer
Posts: 2

Re: My GoPro Hero 7 Black’s shutter just stopped working yesterday until now.

I reset my gopro and all is good again , thanks for the reply

View solution in original post


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GoPro
Posts: 18,670

Re: My GoPro Hero 7 Black’s shutter just stopped working yesterday until now.

Hello @deftshore60

 

What SD card are you using?

See if a manual update resolves the issue.

Please refer to https://gopro.com/en/us/update/hero7-black

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs   

 

Thanks!

Ej

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Tourist
Posts: 2

Re: My GoPro Hero 7 Black’s shutter just stopped working yesterday until now.

I'm using a Sandisk SD card. I've been using it for quiet awhile and there seemed to be no problem with the shutter for almost 2 months of using it not until that day happened and I think my cam has the most recent update. I updated it last August. Until now the shutter is useless. 😥
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GoPro
Posts: 15,313

Re: My GoPro Hero 7 Black’s shutter just stopped working yesterday until now.

Hello @deftshore60. Could it be a physical shutter button issue? Are you able to press on the button itself? If this is the case, the best path forward is to engage our Support team for further assistance. You may reach them through https://gopro.com/help/ContactUs .

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Sightseer
Posts: 2

Re: My GoPro Hero 7 Black’s shutter just stopped working yesterday until now.

My shutter button stopped working recently too , if I power the unit on first though it will work , is there I setting i have missed or changed by accident.
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GoPro Community Manager
Posts: 7,748

Re: My GoPro Hero 7 Black’s shutter just stopped working yesterday until now.

If you're trying to use the shutter button before turning the camera's power on, that would activate the QuikCapture feature. If that's not working, it's possible that you have deactivated that feature. You can turn it back on in the menu options on your GoPro. 

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Sightseer
Posts: 2

Re: My GoPro Hero 7 Black’s shutter just stopped working yesterday until now.

I reset my gopro and all is good again , thanks for the reply