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Sightseer
Posts: 1
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My GoPro Hero 6 Black Videos won't play in the app or on my computer

I recently got the GoPro Hero 6 Black and was recording some video and took some photos. The photos all show up but the videos won't play on my phone which is an iphone 7 in the app, and they won't play when I try to get them off the SD card. They are showing up but when I download them, they either don't download or when they are downloaded they don't play on the quicktime player. What is really weird though is that all of the photos show up. So the only problem is with the videos. Would apperciate if someone knew how to fix this issue. 


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GoPro
Posts: 3,924

Re: My GoPro Hero 6 Black Videos won't play in the app or on my computer

Hi @wilsonw1712,

 

It is likely due to the file format you recorded in. Check out this article:

 

https://gopro.com/help/articles/block/hevc

 

Best,

Ryan

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Highlighted
GoPro
Posts: 3,924

Re: My GoPro Hero 6 Black Videos won't play in the app or on my computer

Hi @wilsonw1712,

 

It is likely due to the file format you recorded in. Check out this article:

 

https://gopro.com/help/articles/block/hevc

 

Best,

Ryan