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%3CLINGO-SUB%20id%3D%22lingo-sub-50444%22%20slang%3D%22en-US%22%3EMy%20GoPro%20Hero%205%20lens%20housing%20has%20a%20water%20leak%20and%20the%20camera%20is%20not%20even%20a%20year%20old.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50444%22%20slang%3D%22en-US%22%3E%3CP%3EPurchased%20my%20GoPro%20Hero%205%207months%20ago%20and%20have%20used%20it%20many%20times%20since%20then%20with%20no%20problems.%20Used%20it%20the%20other%20day%20and%20noticed%20a%20water%20leak%20through%20the%20lens%20housing%2C%20how%20do%20i%20go%20about%20using%20my%20warranty%20to%20request%20a%20replacement%20GoPro%20from%20the%20manufacturer%20to%20replace%20my%20current%20one%3F%20I%20have%20not%20dropped%20it%20nor%20is%20it%20cracked%20in%20any%20way%2C%20shape%20or%20form%20and%20there%20is%20no%20other%20way%20to%20go%20back%20to%20the%20retailer%20where%20I%20purchased%20it%20from%20as%20I%20got%20it%20on%20vacation.%20Please%20can%20someone%20from%20Gopro%20contact%20me%20for%20a%20solution.%20Thanks%20in%20advance!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-50444%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-50483%22%20slang%3D%22en-US%22%3ERe%3A%20My%20GoPro%20Hero%205%20lens%20housing%20has%20a%20water%20leak%20and%20the%20camera%20is%20not%20even%20a%20year%20old.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50483%22%20slang%3D%22en-US%22%3E%3CP%3EYou%20found%20your%20way%20here%20by%20how.%20%26nbsp%3Bwhy%20not%20%26nbsp%3Bclick%20on%20support%20and%20follow%20the%20provided%20%26nbsp%3Bpages%2F%20to%20the%20right%20by%20one%20%2C%20and%20down%20says%20sales%20%26amp%3B%20contact.%20%26nbsp%3Bgood%20luck%20and%20hope%20they%20fix%20it%20for%20you%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-50486%22%20slang%3D%22en-US%22%3ERe%3A%20My%20GoPro%20Hero%205%20lens%20housing%20has%20a%20water%20leak%20and%20the%20camera%20is%20not%20even%20a%20year%20old.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50486%22%20slang%3D%22en-US%22%3E%3CP%3EYou%20really%20cant%20be%20serious%3F%20after%20trying%20the%20supprt%20link%20(as%20you%20mentioned)%20and%20spending%20more%20than%2030-40%20minutes%20waiting%20for%20the%20(you%20are%20no.1%20in%20line%20for%20the%20chat%20to%20a%20someone%20in%20the%20supprt%20'chat'%20to%20the%20'chat'%20being%20closed%20after%20explaining%20my%20case%20with%20no%20reply..%20I%20am%20now%20here%20asking%20for%20some%20more%20support%20from%20someone%20in%20Gopro.%20Again%2C%20thanks%20in%20advance.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 3
Accepted Solution

My GoPro Hero 5 lens housing has a water leak and the camera is not even a year old.

Purchased my GoPro Hero 5 7months ago and have used it many times since then with no problems. Used it the other day and noticed a water leak through the lens housing, how do i go about using my warranty to request a replacement GoPro from the manufacturer to replace my current one? I have not dropped it nor is it cracked in any way, shape or form and there is no other way to go back to the retailer where I purchased it from as I got it on vacation. Please can someone from Gopro contact me for a solution. Thanks in advance!


Accepted Solutions
Adventurer
Posts: 8,666

Re: My GoPro Hero 5 lens housing has a water leak and the camera is not even a year old.

You found your way here by how.  why not  click on support and follow the provided  pages/ to the right by one , and down says sales & contact.  good luck and hope they fix it for you

View solution in original post

Adventurer
Posts: 8,666

Re: My GoPro Hero 5 lens housing has a water leak and the camera is not even a year old.

[ Edited ]

I can only offer my opinion, it will not fix your problem, also this is community forum  where all just turn for support, and you'll get from the staff and  admin to  getto   the customer service.     they can not as well fix your camera.   And will tell you to , like said get to support.  If you also stay around and see  down the road   it may make somesense.

Fish.  

View solution in original post


All Replies
Adventurer
Posts: 8,666

Re: My GoPro Hero 5 lens housing has a water leak and the camera is not even a year old.

You found your way here by how.  why not  click on support and follow the provided  pages/ to the right by one , and down says sales & contact.  good luck and hope they fix it for you

Highlighted
Tourist
Posts: 3

Re: My GoPro Hero 5 lens housing has a water leak and the camera is not even a year old.

You really cant be serious? after trying the supprt link (as you mentioned) and spending more than 30-40 minutes waiting for the (you are no.1 in line for the chat to a someone in the supprt 'chat' to the 'chat' being closed after explaining my case with no reply.. I am now here asking for some more support from someone in Gopro. Again, thanks in advance.

Adventurer
Posts: 8,666

Re: My GoPro Hero 5 lens housing has a water leak and the camera is not even a year old.

[ Edited ]

I can only offer my opinion, it will not fix your problem, also this is community forum  where all just turn for support, and you'll get from the staff and  admin to  getto   the customer service.     they can not as well fix your camera.   And will tell you to , like said get to support.  If you also stay around and see  down the road   it may make somesense.

Fish.