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Tourist
Posts: 2
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My GoPro Hero 5 is dead. No reaction at all. I bought a new battery already . THX

My GoPro Hero 5 is dead after using it in salt water. No reaction at all. I bought a new  battery already, have tried different USB cables and different SD cards and all other tricks recommended. My GP is only 1 year old. THX for your support. Joerg


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Tourist
Posts: 2

Re: My GoPro Hero 5 is dead. No reaction at all. I bought a new battery already . THX

I was in contact with the Gopro Support team already. They offered a good service level, I subscribed to GoPro Plus, they will replace my camera as part of this program.

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Adventurer
Posts: 13,471

Re: My GoPro Hero 5 is dead. No reaction at all. I bought a new battery already . THX

You will need t oget in contact  today via chat with gopro , in a few hours or more, they will provide you  with som e options, they  keep things SHORT and simple online. these options are:

 

  water damage   cameras only get discounts from 20-40% off a new camera replacement..

  Out of warramty camera   most likely the same.

 

GoPro will come on and they will tell you to. get in contact with gopro.com

 

 

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Tourist
Posts: 2

Re: My GoPro Hero 5 is dead. No reaction at all. I bought a new battery already . THX

I was in contact with the Gopro Support team already. They offered a good service level, I subscribed to GoPro Plus, they will replace my camera as part of this program.

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Adventurer
Posts: 13,471

Re: My GoPro Hero 5 is dead. No reaction at all. I bought a new battery already . THX

Great to hear 

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GoPro
Posts: 6,097

Re: My GoPro Hero 5 is dead. No reaction at all. I bought a new battery already . THX

Awesome! 

Glad to know that. 

 

 

Regards,

-Jay