My GoPro Hero 5 Session won’t connect to the Capture App [ New ]

[swiftdusk00515]

My Go Pro was recently ran over by car but everything works fine, except for that it won’t connect to the go pro capture app. I trued resting the connection and forgetting the device but nothing works. Does anybody know how to fix it?

[jayr3438 · Accepted solution]

Hi @swiftdusk00515, 

Try to unpair your camera to your phone. 

Remove the Wi-Fi name on your phone or the SSID. 

Remove the Bluetooth Device ID. It normally shows up as GP followed by series of numbers or GoPro and followed by numbers (  GPXXXXXXX or GoProXXXXX )

Reset your camera to factory settings and let us know if that will work. 

If not please contact GoPro Customer Support. 

They might be able to help. 

Best Regards,

-Jay 

[jayr3438 · Accepted solution]

Hi @swiftdusk00515, 

Try to unpair your camera to your phone. 

Remove the Wi-Fi name on your phone or the SSID. 

Remove the Bluetooth Device ID. It normally shows up as GP followed by series of numbers or GoPro and followed by numbers (  GPXXXXXXX or GoProXXXXX )

Reset your camera to factory settings and let us know if that will work. 

If not please contact GoPro Customer Support. 

They might be able to help. 

Best Regards,

-Jay