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Sightseer
Posts: 1

My GoPro Hero 5 Black is stuck with an error when I updated it recently.

[ New ]

Hey, so when I was on the GoPro app it asked me if I wanted to update my camera, so I obviously did. Then on my phone it said it was completed so I got off the app and turned off my phone, I tried to turn it on and it suddenly got an error on the front screen by the lens with this "!", an arrow pointing at the GoPro, and all of the lights flashing. I cannot turn it on/off due to this error. I even tried to manually update it but it didn't work at all. What should I do to fix this error? 

Thank you, for helping.

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GoPro
Posts: 6,097

Re: My GoPro Hero 5 Black is stuck with an error when I updated it recently.

[ New ]

Hi @maxmilliion,

 

Please get in touch with GoPro customer support team. 

They can help you with that. 

https://gopro.com/help/ContactUs

 

Just make sure that you have a recommended SD card and an SD card adapter just in case they have to reinstall the firmware. 

 

https://gopro.com/help/articles/block/microSD-Card-Considerations#Older_Cameras

 

Regards,

-Jay