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Sightseer
Posts: 2

My GoPro Hero 3 White won't update

Hi, I recently updated my Hero 3 White to 3.09 and when it finished updating it turned off (normal) but when I powered it on it said "Hero3 v1.10. Why is this and how can I fix it?

Sightseer
Posts: 2

Re: My GoPro Hero 3 White won't update

After I unplugged it from the PC I powered it on and it gave the message "failed to update" so I did what the instructions said and powered it on and it started updating.

Highlighted
GoPro
Posts: 9,487

Re: My GoPro Hero 3 White won't update

Hi @rapidstorm01618

 

To clarify, was the update completed on your second try?

 

Thanks!

Ej

Tourist
Posts: 4

Re: My GoPro Hero 3 White won't update

I thought I was having the same issue.  My attempt at updating seems to ran correctly but instead of displaying the lates version, my Go Pro is showing 1.10.  

 

Is it possbile that I need to run the update a second time and stair step through the update?  This GoPro has never been updated until today.

GoPro
Posts: 2,748

Re: My GoPro Hero 3 White won't update

@sunnyblaze21622, you may try manually reinstalling the firmware update of your camera. Please follow the steps below to manually install/reinstall the firmware update for your camera:  

If the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined in the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working as well. 

  • Format the SD card before placing the update files in the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 
  • Be sure to place the individual files on the root level of the SD card, not in the UPDATE folder. 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate. 

  

Tourist
Posts: 4

Re: My GoPro Hero 3 White won't update

Thanks for your response. I did exactly what you have suggested and it di update from the first version to a newer version. My question is wether it should update to the latest on the first attempt or will I have to update the camera multiple times to get it it to the latest version. Like from 1.1 to 1.2 to 1.3 etc.
GoPro
Posts: 2,748

Re: My GoPro Hero 3 White won't update

@sunnyblaze21622, when you download the UPDATE files in the website, the latest version will be installed in your GoPro HERO3 camera. Thus, make sure that you copy the correct UPDATE folder into your SD card (if you have existing UPDATE folders from previous versions in your computer).

How do you check your camera's firmware version? For HERO3 cameras, the version number will be displayed briefly on the camera's LCD screen (start-up screen) upon powering the unit on. | How to Check Your Camera's Software Version

 

 

Tourist
Posts: 4

Re: My GoPro Hero 3 White won't update

I really appreciate your willingness to help, but here is where I am at...  I attempted to update the camera once again and I have attached a picture of the version number  before I updated it.  I used the latest update on your website which contain these 4 files: 

HD3.09-firmware.bin, settings.in, update, and WF3.01-app.bin.  After the update ran completely without error, the version number has not changed.  It looks like when I attach my phone to the camera that the WiFi version is correct, but not the firmware version.  

 

I am getting to the point that I should just use the camera as is, but it just bugs me that I can't get the firmware version up to date.

 

Scott

version number.jpg