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Sightseer
Posts: 1

My GoPro 7 Black won't turn off, nor does it take shots

My GoPro Hero 7 Black gets stuck very often. It won't shut off but neither does it film anything. It just gets stuck and the only way to come out of that mode is to remove the battery and insert it again. Should not be that way. What will cure this?

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GoPro
Posts: 6,802

Re: My GoPro 7 Black won't turn off, nor does it take shots

Sorry to hear about the trouble, @osmok5. It sounds like the camera is freezing. This issue in a camera is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. 

 

You can get the full list of microSD cards that are known to work well with GoPro cameras here.

 

It is also advisable to format the SD card before use. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.) 

 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

  • NOTE: Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it.
  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters.

 

Hopefully this helps!

 

Ann