05-12-2019 06:15 AM
I feel really annoyed to see my GoPro dead after just 6 wonderful months. I was enjoying the device as a regular traveler and now it's not turning on :( I tried YouTube for help but nothing worked. I was charging it and did it for a couple of hours. Then I tried to switch it on but it was not waking up. It was heated like hell when I touched it. And now also when I put it on charging, it heats up heavily and not turning on. I'm frustrated to see this and it was a terrible let down to know that there is no service center in my country (India). Now, how can I get a service support for my love Gopro? Warranty remaining and hence I'm posting this here as my Facebook friends told me that you have an awesome customer support and service team. I hope you'll help me.
05-12-2019 12:14 PM
05-15-2019 12:54 AM - edited 05-15-2019 12:57 AM
Hello @mariustanya ,
Thank you for replying. I tried calling the Indian contact numbers (given on your website) in the business hours of India, but it's saying numbers are unavailable. The chat option also saying "unavailable". :(
05-15-2019 08:07 AM
@quickdusk36277 - Try using a diffrent line, mobile or landline, as not all networks allow international calling to toll free numbers. On chat, try changing the location (see upper-right portion of the contact page) say to US and see if the chat goes through. Let us know how it works out. Thanks!