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Tourist
Posts: 4

My GoPro 7 Black is dead after 6 months of usage

Hello,

I feel really annoyed to see my GoPro dead after just 6 wonderful months. I was enjoying the device as a regular traveler and now it's not turning on :( I tried YouTube for help but nothing worked. I was charging it and did it for a couple of hours. Then I tried to switch it on but it was not waking up. It was heated like hell when I touched it. And now also when I put it on charging, it heats up heavily and not turning on. I'm frustrated to see this and it was a terrible let down to know that there is no service center in my country (India). Now, how can I get a service support for my love Gopro? Warranty remaining and hence I'm posting this here as my Facebook friends told me that you have an awesome customer support and service team. I hope you'll help me.
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GoPro
Posts: 15,486

Re: My GoPro 7 Black is dead after 6 months of usage

Sorry to hear about the what is going on with the camera, @quickdusk36277. Our Support team will definitely be able to help. Please get in touch with them through https://gopro.com/help/ContactUs . They will be able to walk you through the next steps when you get connected. Best regards!

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Adventurer
Posts: 13,439

Re: My GoPro 7 Black is dead after 6 months of usage

@quickdusk36277  the  forum team is awesome they love directing to support team hope they can direct you to the actual  team for India and report back soon

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Tourist
Posts: 4

Re: My GoPro 7 Black is dead after 6 months of usage

[ Edited ]

Hello @mariustanya ,

 

Thank you for replying. I tried calling the Indian contact numbers (given on your website) in the business hours of India, but it's saying numbers are unavailable. The chat option also saying "unavailable". :(

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Tourist
Posts: 4

Re: My GoPro 7 Black is dead after 6 months of usage

@fishycomics yes I hope so. Thank you for commenting.
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GoPro
Posts: 15,486

Re: My GoPro 7 Black is dead after 6 months of usage

@quickdusk36277 - Try using a diffrent line, mobile or landline, as not all networks allow international calling to toll free numbers. On chat, try changing the location (see upper-right portion of the contact page) say to US and see if the chat goes through. Let us know how it works out. Thanks!

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Tourist
Posts: 4

Re: My GoPro 7 Black is dead after 6 months of usage

Hi everyone. I got a free return filed from the awesome support 😍. Kudos to you guys for the faster action. Loved it.
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GoPro
Posts: 9,260

Re: My GoPro 7 Black is dead after 6 months of usage

Great to hear that, @quickdusk36277! Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!