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Sightseer
Posts: 1
Accepted Solution

My Go Pro won’t turn back on

I even bought a new battery but still won’t turn on.Tried all the trouble shooting ways but still nothing,can anyone help me?

Accepted Solutions
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GoPro
Posts: 19,657

Re: My Go Pro won’t turn back on

 

Hi @bulagee1984

 

What's the model of your camera?

If using  a HERO6 Black/ HERO5 Black or HERO(2018), you may try these steps:

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
    • If the camera does not turn on, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

You can also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,657

Re: My Go Pro won’t turn back on

 

Hi @bulagee1984

 

What's the model of your camera?

If using  a HERO6 Black/ HERO5 Black or HERO(2018), you may try these steps:

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
    • If the camera does not turn on, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

You can also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej