Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 4
Accepted Solution

My Go Pro 7 white keeps freezing. What to do??

 

Accepted Solutions
Highlighted
GoPro
Posts: 6,097

Re: My Go Pro 7 white keeps freezing. What to do??

Sorry to know that @hardyflash3750,

 

It might be your SD card. 

Please check if your SD card is listed as a recommended brand and model. 

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

You can also update your camera manually: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

If issue persist please contact GoPro customer support. 

 

-Jay

 

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: My Go Pro 7 white keeps freezing. What to do??

Sorry to know that @hardyflash3750,

 

It might be your SD card. 

Please check if your SD card is listed as a recommended brand and model. 

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

You can also update your camera manually: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

If issue persist please contact GoPro customer support. 

 

-Jay

 

 

 

Highlighted
Tourist
Posts: 4

Re: My Go Pro 7 white keeps freezing. What to do??

Thanks Jay. I’ll check the card but I bought it at the same time and same store as the GoPro. Also, my camera is brand new so I would think the software would be up to date already—no?  Peggy

Highlighted
GoPro
Posts: 6,097

Re: My Go Pro 7 white keeps freezing. What to do??

Got it @hardyflash3750,

 

Some store offers random SD card brand and model which is not compatible with the camera. 

Also, yes your camera should be updated but updating it manually should fix some issues such as freezing. 

 

-Jay

Highlighted
Tourist
Posts: 4

Re: My Go Pro 7 white keeps freezing. What to do??

Thanks.
Highlighted
GoPro
Posts: 6,097

Re: My Go Pro 7 white keeps freezing. What to do??

Please let us know if that will fix the problem @hardyflash3750,

 

If issue persist you may contact GoPro customer support directly. 

https://gopro.com/help/ContactUs

 

-jay

Highlighted
Tourist
Posts: 4

Re: My Go Pro 7 white keeps freezing. What to do??

Hi Jay. It WAS the wrong mini card. Shocking. I bought it from a very reputable dealer! Anyway we still need to get the new card and test it by hopefully it will work. Thanks.