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Hiker
Posts: 10
Accepted Solution

My GP6 doesnt connect via USB 2.0

Hello all,

After a few month I decided to wake up my gopro 6 black from sleep.
I charged it and unfortunately I have problem with connection to my PC.
A few weeks ago I replaced my old PC with i5 4th gen (where everything worked fine) for brand new i5 9th gen.
I replaced as well OS from W7 (where everything worked just fine) for W10.

Now to my situation... Im using same gopro (fw), same cable, same USB port as before (where with old PC everything was working without problem).
First of all I just tried to connect my GP6 as usual to front USB on my case via USB 2.0 - but, nothing happend... my W10 wrote me after few minutes "are working to set GP6" but my GP doesnt appear in file explorer as before.
After few more minutes in device manager gopro 6 appear with MTP USB driver - but still not appear in my file explorer.

When I connected my GP6 via usb 3.0 to my notebook - it worked immidiately without problem, then I tried connect my GP6 to USB 3.0 on motherboard where it finally catch a live and then appear in my file explorer.

The question is - why is not working via usb 2.0 anymore when it used to before? (all other devices via usb 2.0 are working normally)


Accepted Solutions
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GoPro
Posts: 8,423

Re: My GP6 doesnt connect via USB 2.0

@epicridge4420, apologies for the delayed response. By any chance, have you tried using a different USB-C cable for your camera? Reinstalling the device in the Device Manager has helped some users experiencing the same problem as well.

Alternatively, you may try using an SD card adapter/reader to transfer your media files to your computer - How to Import Camera Files to a Computer - Windows 10.

View solution in original post


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GoPro
Posts: 8,423

Re: My GP6 doesnt connect via USB 2.0

@epicridge4420, thanks for reaching out. There are some troubleshooting suggestions here that will help:

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Hiker
Posts: 10

Re: My GP6 doesnt connect via USB 2.0

Hello, thanks for answer.
I found it on the google before of course.
But it didnt help - thats reason why I create this topic.

I have found similiar trouble from people with Z390 chipset as I have.

Highlighted
Hiker
Posts: 10

Re: My GP6 doesnt connect via USB 2.0

same problem as here:
https://community.gopro.com/t5/Cameras/Hero-8-Windows-10-can-see-the-device-but-won-t-cooperate/td-p...
I would say there is problem from GP side probably.
I of course tried everything according these links... But it didnt help at all.
Highlighted
GoPro
Posts: 8,423

Re: My GP6 doesnt connect via USB 2.0

@epicridge4420, apologies for the delayed response. By any chance, have you tried using a different USB-C cable for your camera? Reinstalling the device in the Device Manager has helped some users experiencing the same problem as well.

Alternatively, you may try using an SD card adapter/reader to transfer your media files to your computer - How to Import Camera Files to a Computer - Windows 10.