10-23-2018 04:17 AM
Basically nobody is able to help me. noone can tell me what is happening with my case and everyone says: yea go ahead and call this number..... they tell me yea go ahead and talk to the support.... forth and back.
I'm waiting for 21 days now to get a Rma and a Ups ticket to return my gopro.
I just want to get a replacement or at least a refund to buy a new one.
I invested like 20 hours now contacting support and calling staff to get no help at all, thank you gopro.
CAN SOMEBODY IN THIS COMPANY PLEASE HELP ME NOW AND SEND ME A RMA AND UPS TICKET ?!?!?!?!?
10-23-2018 07:46 AM
Sotty to hear your issues gopro should within the phone call issued while on the phone the retur1. where did you purchase from? gopro or outside of gopro?
10-23-2018 08:20 PM
10-24-2018 11:18 AM
10-24-2018 11:19 PM
I already contacted:
German Gopro Phone Support -> No help, they dont have access to my case (cant give me any info)
German Gopro Chat -> No help, cant access my case either
English Gopro Chat -> No help, cant access it too
sorry but im totally done with the support. they say my case is now in another departure but i cant have the contact to this departure.
I just think something went wrong because it should not take 3 weeks to send me a ups returnsheet and it even took 3 weeks to finaly give me a case number.
i wouldnt mind to wait for a replacement but i havent even send it in for review. they said they have to check my warranty on a 3 day old device (SRSLY? this cam was on market for like 3 days when it broke :D:D)
10-25-2018 05:42 PM
Thank you for the trying to follow up with our Support Team @niceoasis1873
We have already tagged the team handling your case.
They should be getting back to you soon, please keep your lines open.